Frequently Asked Questions : Be On The Scene

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Frequently Asked Questions

Questions:

Below are common questions that our visitors and Members frequently ask:

Answers:

Q1: After I register, what should I do?

Once you have registered you need to fill up your profile, adding a main profile picture is crucial for you to appear in any search.

You should also update the community with your news and event, every time you do you will appear on our home page and your profile will get extra exposure.

Q2: How do I appear as a spotlight Member?

Every month we choose a Premium Member with a full profile to appear on our spotlight members section.

Q3: Which Membership type is best for me?

That really depends on your needs.

If you are an artist looking to promote your latest work or events, you should become a Premium Member. The Premium Membership will offer access to additional and better services, and you will have the ability to perform at our Events, which will certainly provide you with a real boost in terms of your exposure!

If you are interested in attending our Events, or if you are not sure about what you are looking for quite yet, you can still sign up for a Standard Membership.

Check out the benefits associated with each Membership type on our Service page.

Q4: I don't have a PayPal account; can I pay by credit/debit card?

Absolutely! Once you are redirected to the PayPal website, there is a link at the bottom of the very first page allowing you to use a credit or debit card.

Q5: I have registered and paid, but I still cannot log-in/my payment doesn't go through. What should I do?

Here is what you need to do:
1. Make sure your payment went through. The PayPal system can be slightly confusing, and some users inadvertently close the window before receiving their final confirmation, which means that their payment has not been processed. Make sure you go through all of the confirmation steps; you should be redirected back to the Be On The Scene website after the payment has been made. When your payment is complete, PayPal sends you a confirmation email. If you have not received this email, then your payment has most likely not been processed and you need to pay again (simply log-in and click on the Payment link).
2. If your payment was processed correctly, and you received the PayPal confirmation email, simply wait. It can take up to 24 hours for us to get the PayPal confirmation and activate your profile. We will send you an email once your profile has been activated. If you still have not received anything after 24 hours, please contact us

Q6: I have registered, but I have not paid yet. Do I need to register again in order to pay?

No, you do not have to register again; simply log-in and follow the payment instructions.

Q7: How can I make sure I appear in the agency searches?

Appearing in agency searches is very simple: you need to make sure of two things:
1. That your profile is NOT anonymous.
2. That you have authorized us to promote you to agencies.
Both these settings can be changed on your Personal Settings page.

Appearance in agency searches is reserved for our Premium Members, so if you have a Standard Membership type, you will need to upgrade your Membership.

Q8: How can I make sure I appear in the appropriate section when being searched?

A dropdown menu on your Profile page allows you to choose your "primary skill". Use this box to make sure you appear in the right search category for your primary talent.

Q9: How can I perform at your Events?

Performing at our Events is reserved for our Members (Standard or Premium), if you are a Member already simply contact us and let us know how you would like to become involved, and for which Event.

Q10: I found a Member I'd like to work with. How can I contact him/her?

You can contact our Members directly through their profiles. A link can be found at the bottom of a Profile, which allows you to send a Member a direct message. This message goes directly to their email.

That being said, Members can choose not to be contacted and can disable this contact link if they wish. If the link does not appear, it is likely because select Members do not wish to be contacted. In this case, contact us and we will relay your message.

Members can enable/disable the contact link from their Personal Settings page.

Q11: How can I make my profile more visible?

We have dedicated a whole page to provide you with tips to get the most out of your profile, and to make it a lot more visible.

Please check our how to page here.

Q12: How can I upgrade my Membership?

To upgrade your Membership, simply log-in and follow the 'Upgrade My Membership' link.

Q13: How can I learn about all your Events that either you or the community are planning?

Be On The Scene organizes a major Event every quarter. The theme of each Event is selected about 6 months in advance. In addition to these quarterly Events, we also organize other events with our Partners, and we help our Members organize their own events.

You can find the list of all upcoming Be On The Scene or Member Events on our Events page.

Q14: I would like to be a Member, but I'm not comfortable for my name to be visible. Is this possible?

Yes. Simply opt for an Anonymous Membership. You can still choose to be a Premium Member and benefit from all the associated services, but your name will not appear in the searches.

You can change your anonymity settings at any time on your Personal Settings page.

Q15: I would like to be kept up to date about what you are doing, but I don't want to be a Member just yet. Is this possible?

Absolutely. You have several options: you can simply register to our weekly newsletter, or you can check out our website on a regular basis to see what is happening.

We would still recommend that you opt for a free, anonymous profile so that we do not forget about you and can keep you in the loop about any major announcements.

Q16: Where can I access my personal settings?

You can access your Personal Settings page from your private homepage, which appears right after you log-in.

Q17: I paid for a ticket to an Event, but I forgot to print it. What can I do?

If you are a Member, you can view all of your tickets in the Ticket section. Look for the 'My Event Tickets' link on your private homepage that appears once you log-in.

If you are not a Member, please check your email. We always send you an email following your ticket purchase, and this email contains a link to your ticket. When you click on this link, you will be able to print your ticket.

Q18: Do I have to pay for a Membership in order to perform at your Event?

No, our Standard (Free) Members are able to perform at our Events.

Q19: What are the benefits of performing at your Events?

You can benefit in several ways from being promoted at our Events. You can get:
  - Videos and photos of your performance, which you can use for your own promotion;
  - Extra exposure of your skills to professionals (agencies, the media, press);
  - Extra exposure to the public;
  - Additional experience;
  - Career opportunities (more than 20% of our performers get direct work opportunities after performing at our Events!)

Q20: How can I cancel my Membership and remove my profile?

Once you are logged in, go on the 'My home' menu and choose the 'delete my profile' option. Unfortunately any paid fees will not be reimbursed.

If you have any additional questions, please feel free to contact us.